Frequently asked questions.
Does Groove sell my data?
Nope. And we never will.
How do I cancel my subscription?
We never want you to feel like you've been tricked into paying for Groove Pro, so we make cancelling your subscription ridiculously easy.
At the end of your subscription period, you will receive an in-app popup asking you if you'd like to renew Groove Pro. If you choose not to renew your subscription, you will automatically be downgraded to Groove Basic, which is free for life. If you'd rather not wait until the end of your subscription period to cancel Groove Pro, you can downgrade to Groove Basic from the Settings page at any time.
I was charged twice by mistake…how do I get a refund?
Since you purchased Groove through the iOS app store, you must also request a refund through Apple. Groove is unable to handle these types of requests, and they must be done through Apple. To request a refund, use the link below:
https://support.apple.com/en-us/HT204084
How do I upgrade to Groove Pro?
We’re glad you asked! Upgrading to Groove Pro is simple, and you can do so at any time. Simply open the app, navigate to the Settings page (gear icon), click “Account Type,” and select “Groove Pro.”
My abnormally long cycle is throwing off my cycle averages and predictions…how do I fix this?
Abnormally long cycles happen to the best of us, and we definitely don't want them throwing off your cycle averages and period predictions! If you experience an abnormally long cycle due to a pregnancy, late ovulation, or for another mysterious reason (hey, bodies do strange things sometimes), you can easily exclude a cycle from your averages and predictions.
Simply click the "More options" icon (the three dots) at the top right of the chart you'd like to exclude, and then select "Exclude from predictions."
What happens to my data if I delete Groove?
Groove currently backs up your data using iCloud, and we do not save or copy any of your data to our servers. That means that if you delete Groove or get a new device, recovering your Groove data can only be done by restoring your device using an iCloud backup.
To ensure iCloud backups are enabled, follow the instructions in the link below:
https://support.apple.com/kb/ph12520
How do I restore my data if I reset my phone or get a new phone?
Groove currently backs up your data using iCloud. If you get a new phone or reset your phone, you’ll need to restore your device from an iCloud backup to recover your Groove data. For instructions on how to restore your device using an iCloud backup, follow the instructions in the link below:
https://support.apple.com/kb/ph12521
To ensure iCloud backups are enabled for Groove, follow the instructions in the link below:
https://support.apple.com/kb/ph12520
I deleted and re-downloaded Groove and now my data is gone. What should I do?
Currently, Groove uses iCloud to back up your data. If you delete and re-download Groove, you can recover your Groove data by restoring your device from an iCloud backup. To restore your device from iCloud, follow the instructions in the link below.
https://support.apple.com/kb/ph12521
I’m not sure what my charts should look like. Can I see some sample Groove charts?
You sure can! Every person is a little different, but we've done our best to create some sample charts that show a variety of situations — including pregnancy, miscarriage, postpartum, PCOS, irregular cycles, stopping hormonal birth control, low progesterone, preventing pregnancy, anovulation, and short luteal phase. Keep in mind that each person's body is different, so your charts will very likely look different than our sample charts. These charts are not meant to diagnose you, so please contact a medical professional if you think there might be a problem.
How does Groove predict my periods?
Groove's algorithms use several pieces of data to predict the start of your next period — including your basal body temperature data (Groove Pro only), cervical fluid data, peak day data, and average cycle length. If you are a Groove Basic user, you can easily improve the accuracy of Groove’s period predictions by tracking your cervical fluid and marking "Peak day" when it occurs. To learn more about tracking your cervical fluid and peak day, check out the info buttons in the Groove app.
Groove’s algorithms provide the most accurate period predictions for Groove Pro users who enter basal body temperature data, with a margin of error of only one day. Ready to increase the accuracy of your period predictions? Start your free trial of Groove Pro today! From Groove's "Settings" page, click “Account Type” and then select “Groove Pro” to upgrade.
How does Groove choose which account type is best for me?
Groove chooses your account type based on the information you provide during your initial app setup process. If you have irregular cycles, for example, Groove will recommend Groove Pro because it allows you to chart your basal body temperature, which leads to highly accurate period predictions even if you have irregular cycles. Groove will recommend Groove Basic, on the other hand, if you use hormonal contraception, since you will not benefit from Groove Pro's advanced features that rely on natural hormone fluctuations.
Groove’s account recommendation is based solely on which account will best serve your unique needs. We are firmly against apps that use sleazy tactics to get money from their users, and we’ll never intentionally take advantage of you. Promise.
I started my period but my chart isn’t updating. How do I start a new cycle?
Bleeding can happen during various times of your menstrual cycle for a number of reasons, and it doesn’t always signal the start of your period. Groove doesn’t automatically start a new cycle when you add bleeding data because we don’t like to make assumptions about other people's bodies.
To update your chart and start a new cycle, simply select the “First day of period” button after you’ve entered your bleeding data.
Does Groove tell me when I’m fertile?
Unlike other apps you may find, Groove doesn’t predict when you'll be fertile. This may feel like an annoyance, but let us take a moment to explain why that is.
The time when you're fertile during any given menstrual cycle will vary depending on many environmental factors — like diet, stress levels, sleep patterns, illness, exercise, and even blue light exposure. Because so many factors can affect when you're fertile, predicting fertility is not very accurate. We feel that it is actually dangerous for an app to try to predict information about your fertility, especially if you're trying to prevent pregnancy. Rather than providing inaccurate and misleading information, we want to empower you with the knowledge you need to accurately distinguish your fertile and infertile days in real time.
Check out the “info” buttons on your app's Data screen for information and resources that will help you learn how to pinpoint your fertile days. If you’re interested in learning more about interpreting your body’s data, you may find the following links helpful:
Learn more about why you can't trust apps that predict fertility.
Learn about cervical fluid and how it helps you get pregnant (or prevent it).
Does Groove predict ovulation?
Ovulation day can vary greatly from cycle to cycle depending on a number of factors — including any type of physical or emotional stress — so, unfortunately, any app that claims to accurately predict your day of ovulation is misleading its users. Our goal is to empower you with knowledge about your body, not mislead you. Every decision we make about the Groove app is done with this in mind.
If you’re interested in determining which days you’re fertile, this can be done by tracking the changes in the look and feel of your cervical fluid and entering that data into Groove. When ovulation is getting close, cervical fluid becomes increasingly wet and slippery. Different types of cervical fluid are denoted by varying shades of blue in Groove — the darker the blue, the closer to ovulation you likely are!
If you’re interested in learning more about how to determine when you’re fertile, you may find the following links helpful:
Learn more about why you can't trust apps that predict fertility.
Learn about cervical fluid and how it helps you get pregnant (or prevent it).
Can I pause Groove if I get pregnant?
We want our users who have recently found out about a pregnancy to have a great experience with Groove, which is why our app includes the option to exclude charts from your cycle averages and predictions. You can continue tracking as much or as little as you'd like throughout your pregnancy, but your pregnancy data will not affect your period predictions once you start your period again. To exclude a chart from cycle averages and predictions, click the "More Options" icon (the three dots) in the top right of the chart you'd like to exclude, and then select "Exclude from predictions."
Can I import data from another app?
At the current time, Groove does not support data import from other apps. So, unfortunately, the only way to add past data is to enter it manually. To make the process easier, a shortcut we recommend is adding data like the start day of your periods, your peak days (if applicable), and your temperature shifts (if applicable). 4–6 months of this limited data will give Groove enough information to make your period predictions accurate right off the bat.
I don’t see my question listed here.
Drop us a line using our Contact Form, and we'll happily assist you!